The Support Desk provides services and products to you always subject to the following terms, conditions, notices and disclaimers as amended from time to time at the sole discretion of The Support Desk. By accessing, browsing or utilizing any or all of the services and products within the The Support Desk Web Site, you acknowledge that you understand and agree to the terms, conditions, notices and disclaimers contained herein. If you do not agree with the stated terms, conditions, notices and disclaimers, The Support Desk advises that you do not use the Web Site whatsoever. The Support Desk reserves the right to amend, change or omit the Web Site within the World Wide Web at our sole discretion. Additionally we reserve the right to institute changes or amendments (effective immediately) to any or all of the Terms contained in this document and to which, by your utilization of the Web Site and the network, you will be legally bound.
Pricing Information
Prices of products and services displayed on this Web Site are deemed to be competitive and current. However prices vary on occasion and the ultimate supply of all products and services are subject to availability of the specified products.
Ordering
An order placed by you is an offer to purchase a particular product at the price and delivery charges specified on the The Support Desk Web Site.The Support Desk reserves the right to accept or reject your offer for any reason. Prices and products and delivery charges, and product and service availability are current at the time of issue but are subject to change at any time without notification. To efficiently process your order you must submit your name, email address, mailing address, credit card number and the expiry date of your credit card. You must provide accurate personal details and information and must not transmit any material of any kind which contains a virus, malicious computer code transmitted on or though the Web Site or other harmful component. Your contract with The Support Desk is operable when The Support Desk advises that your order has been accepted and receipt of your payment is confirmed.
The Support Desk accepts the following credit cards: – Visa Card, MasterCard and American Express. Please note that there is a three (3%) percent surcharge on all transactions when paying by any American Express Credit Cards. Your Credit Card is charged at the time you place your order. The Support Desk accepts Cash, Personal or Corporate Cheque, Telegraphic Transfer or Direct Deposit.
In the event of you, the Customer cancelling an order after acceptance by The Support Desk of that order, The Support Desk reserves the right to charge a cancellation fee equivalent to twenty percent (20%) of the total value of the order.
SSL Certification and Security
Our sites are secured by SSL certificates providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and our web servers are private and secure.
The Support Desks Billing System is a secure application designed to protect against a wide range of threats including input validation, database injection, XSS, CSRF, exception handling, DoS countermeasures, buffer management and circumvention of access controls.
All transactions conducted by The Support Desk over public networks are encrypted using SSLv3/TLSv1 with validation of the trust chain.
Credit Card
Using an accepted credit card online will speed up your order confirmation and processing. We understand that security is crucial when ordering online and would like to invite you to review how The Support Desk uses only industry-standard security technology to help protect its customers.
You may choose to purchase a service by credit card without sending us your credit card information online. If you prefer, a sales representative will contact you by phone for your credit card information or you can print out your completed order and fax it to us.
Telegraphic Transfer/Interbank Transfer
Please indicate our Quotation or Invoice number as reference in the telegraphic transfer details.
Please make payment in A$ in favour of:-
Payee: The Support Desk
Bank Name: Bendigo Bank
Branch No (BSB): 633 000
Account Number: 158 378 901
Cheque/Bank Draft
Please make cheque/bank draft in A$ and marked A/C Payee in favour of The Support Desk.
Please mail your payment to:
The Support Desk
PO Box 654
Black Rock. Victoria. 3193.
Direct Deposit
Complete a bank deposit advice slip (Available at any Bendigo Bank) with the information below and deposit it along with your cheque or cash at any Bendigo Bank. Please write your name on the deposit advice slip and mail or fax to us.
Payee: The Support Desk
Bank Name: Bendigo Bank
Branch No (BSB): 633 000
Account Number: 158 378 901
Fax: (03) 8555 4379
Termination
The Support Desk reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion and at any time without notice. All restrictions, licences granted by you and all disclaimers and limitations of liability by The Support Desks set out in the Terms will survive termination.
Refunds and Credits
Refunds and Credits are subject to the individual Services actually provided by The Support Desk and may vary from service to service. Please ensure you carefully read all the specific Terms and Conditions applicable to your service prior to placing or confirming any orders for these services. In certain circumstances refunds for services are not available.
Credit Limits – Excessive Use
The Support Desk may at their sole discretion impose credits limits on all or any Customer accounts. If at any time this credit limit is exceeded or if excessive use is occurring on the Customer’s account then The Support Desk reserves the right to immediately request full payment of the outstanding balance from the Customer or alternatively debit the Customers nominated Credit Card for the outstanding amount.
Credit Card Fraud
Unauthorised use of a credit card, use of an invalid card and the provision of a false name and personal details will be considered fraudulent. All and any fraudulent activity will be subject to prosecution by the fullest extent of the law.
Failure to Pay For Services or Goods
Payment is due (14) fourteen days from date of invoice for Credit account holders, except that COD accounts are due prior to delivery.
The Support Desk reserves the right to retain possession of goods or in the case of services provided suspend those services in the event of non-payment of an account by a customer until such time as the customer pays the total amount outstanding.
The Customer hereby acknowledges and agrees that The Support Desk has a lien over all Goods in its possession belonging to the Customer to secure payment of any or all amounts outstanding from time to time.
Your Acceptance of These Terms
By using the The Support Desk Web Site, you signify your agreement with The Support Desk Privacy Policy. If you are NOT able to agree with any aspect of this policy or The Support Desk General Terms, please do not use The Support Desk Web Site.
The Support Desk reserves the right, at our sole discretion, to modify, add, or delete portions of this privacy statement. Changes to this policy will be posted on this page and your continued usage of the Web Site signifies your acceptance of the current conditions. The Support Desks privacy statement is subject to change and may be reviewed at any time and without notice.
External Links
The Support Desk Web Site may at any time display third party advertisements, embedded and non-embedded hyperlinks, referral buttons and other pointers to other Internet Web Sites operated by third parties or their licensees or contractors. The Support Desk does not endorse or recommend the products, services or content of the advertisement nor accept any responsibility for the contents of any linked Web Sites or any hyperlink contained within a linked Web Site. Any offer that you can accept by linking to the third party advertiser’s Web Site and executing the relevant transaction is made by you entirely at your own risk and without any recourse whatsoever to The Support Desk. The Support Desk is absolved of any responsibility of any outcome as a consequence of your access.
Limitation of Liability
The Support Desk will in no circumstances, to the extent permitted by law, be liable for any damages or loss whatsoever, whether direct, indirect, punitive, special, or consequential. Nor will The Support Desk be liable for any loss of profits that are directly or indirectly related to the use of, or the inability to use, The Support Desk network of Web Sites, even if advised of the possibility of such damages or that such damages were foreseeable. Where The Support Desk is unable to exclude liability for breach of terms and/or conditions of any implied warranty by virtue of any statute, then its liability shall be limited to any one or more of the following:
If the breach relates to products:
- the replacement of the goods or the supply of equivalent goods;
- the repair of the goods;
- the payment of the cost of replacing the goods or of acquiring equivalent goods; or
- the payment of the cost of having the goods repaired; or
If the breach relates to services supplied or offered:
- the supplying of the services again; or
- the payment of the cost of having these services supplied again
Disclaimer
The information contained within this Web Site is provided by The Support Desk in good faith that the information is accurate and current and is represented in accordance with Australian law. To the extent that this law is not in accordance with the country within which you reside or are accessing this Web Site, this disclaimer does not apply to you and you should refrain from accessing and purchasing from it. If you proceed and do access and purchase from any or all of The Support Desk Web Sites you acknowledge that you agree with the Terms and Condition contained herein and agree to indemnify The Support Desk of any damages, losses or costs you incur as a consequence. Hosting Solutions makes no representations or warranties of any kind, expressed or implied, as to the operation of the Web Site or the information, content and materials, including the currency, accuracy or completeness, of any content or any information provided by third parties, on or through any or all of The Support Desk Web Sites.
The Support Desk disclaims the accuracy of all descriptions and specifications of the products included on any or all of its Web Sites. The Support Desk will not be liable for any damages of any kind arising from the use of this Web Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. The Support Desk will not guarantee that your access to any The Support Desk Web Site or the functions contained within will be uninterrupted or error free. The Support Desk will not guarantee that any errors will be corrected or that the Web Sites or the server is free of viruses, malicious computer code transmitted on or through the Web Sites or other harmful components. All rights not expressly granted in these Terms are reserved.